At Cellar Maison, we take the usage and security of our customers' personal data extremely seriously. This Privacy Policy explains what types of personal data we collect about you when you interact with us and explains how we store and handle that data. It also explains how seriously we take the security of that data and the measures we go to in order to keep it safe.

For the purpose of the Data Protection legislation in the UK, the data controller is Cellar Maison Limited, The Old Brewery, Smallfield Works, Station Road, Horley, Surrey, RH6 9HW, UK.

Information we may collect from you

We may collect and process the following data about you:

Details of your visits to our website including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
Information that you provide by filling in forms on our site www.cellarmaison.com (our site). This includes information provided when you complete our on-line accounts form and enquiry form.
Information you provide when you telephone, email or mail us and ask that we call, email or contact you in any way concerning a product, service or with requested information.
Any information gathered from you during the production of a quote or specification for you.
Details of transactions you carry out through our site and of the fulfilment of your orders, including details of you/your partner's name, gender, billing/delivery address, orders and invoices, email and telephone number.
Details you provide when you engage with us on social media and specifically request we contact you individually.
When you enter prize draws or competitions (further processed only with your express consent).
When you choose to complete any surveys we send you via a third party (e.g. SurveyMonkey) (further processed only with your express consent).

Uses made of the information

Data provided by you will be processed by us for contractual and legitimate business reasons:

To provide you with information, products or services that you request from us or which we feel may interest you based on your enquiry.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.

You can opt out of communications from us at any time by contacting us at Cellar Maison Limited, The Old Brewery, Smallfield Works, Station Road, Horley, Surrey, RH6 9HW, UK, or by emailing office@cellarmaison.com.

Occasionally we may need to send you communications required by law or which are necessary to inform you about changes to the services we provide. For example, updates to our Privacy Notice, product recall notices, and legally required information relating to your orders.

Do we share your personal data?

We sometimes share your personal data with trusted third parties (e.g. delivery companies or our trade partners related to your project) but we only provide them with the information they need to perform their specific services.

We may also share your personal data:

If we sell any or all of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets. In those circumstances the data will be subject to confidentiality arrangements.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Cellar Maison Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Sharing your data with third parties for their own purposes

We will only do this in very specific circumstances, when the third party is acting on our behalf in a partnership. An example of this would be when we use a partner company to fulfil a project installation, such as a glazing specialist.

Where your personal data is shared with third parties performing services on our behalf, they are also obliged to implement appropriate technical and organisational measures to ensure the security of your data.

International transfers

Some of the third-party tools we use to operate our website and business (for example, website analytics and customer communication tools) may store or process data outside the UK. Where this happens, we take steps to ensure your data remains protected to UK data protection standards, including through the provider's own compliance mechanisms (such as standard contractual clauses or equivalent safeguards).

Cookies and similar technologies

Our website uses cookies and similar technologies to operate effectively, remember your preferences, and understand how visitors use our site. This includes website analytics tools and a live chat widget used to assist visitors. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information, including, where available, your IP address, operating system and browser type.

You can set your browser not to accept cookies, and the websites www.aboutcookies.org or www.allaboutcookies.org tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How long do we store your personal data?

We will retain personal data for up to 15 years. After this point it will be securely deleted. The exception to this is if you have purchased one of our products or services, in which case we will keep your data for as long as necessary to support your purchase, including for warranty, aftercare and product complaint purposes.

Access to your information and correction

You have several rights in relation to your personal data:

The right to rectification.
The right to object to the processing of your personal data.
The right to be forgotten (erasure).
The right to restrict processing.
The right to data portability.
The right to withdraw your consent.
The right to complain to the Information Commissioner's Office (ICO) and the right to access your information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that is inaccurate, and you have the right to be forgotten by us. You also have the right to request a copy of the information that we hold about you. If you would like to exercise any of these rights in relation to some or all of your personal information, please contact us in writing at: Cellar Maison Limited, The Old Brewery, Smallfield Works, Station Road, Horley, Surrey, RH6 9HW, UK, or by emailing: office@cellarmaison.com.

Storing your personal data

We have put in place appropriate technical and organisational measures reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information that you provide to us via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 10 September 2026.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Cellar Maison Limited, The Old Brewery, Smallfield Works, Station Road, Horley, Surrey, RH6 9HW, UK, or by emailing: office@cellarmaison.com.

Privacy policy